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Frequently asked questions

Everything you need to know about our research and payments.
How many times can I participate in a study?
Depends on the study. Some studies are one and done while others can ask you to come back multiple times.

Please make sure that if you see a study in your city to apply and if you qualify our team will reach out to schedule you.
Can you bring your pets with you?
Pets are not allowed in the study area unless they are certified for emotional support.
Can a participant bring a translator if they don't speak proper English?
Yes! You can bring a translator as long as he/she also sends in an application, has a confirmation call from one of our recruiters, and signs the ICF form on site.
What Is the Study About?
We do technology product testing and development. This includes existing tech and tech that will be launched in the future. Most of the testing is on handheld or wearable devices. We work with some of the largest brands in the world to support the development of devices you already use. 

The study is a blind study so, all the details of what the study entails will be revealed to you on-site.
How do I attend the study?
All participants must submit an application first on our website. Then a member of our staff can review your application and reach out to confirm your application info/book you an appointment. Once you are on-site you will find out all the details about what the study entails, etc… Spots are limited, so try to sign up ASAP.
When will I receive my compensation?
This is dependent on the country you attended the study. For most places, you should be receiving your payment within 7 - 21 business days after the attendance of your study. Make sure to check the spam folder! If you don’t receive your compensation please reach out to our team in the email below.
How are you paid?
This is dependent on the country you attended the study because of the rules and laws each country has. For most places, it will be a virtual gift card that should be received through email between 7-21 business days.
I filled it out and haven’t received a call!
Thanks for applying! We have thousands of applications with studies that have different requirements for participation. If you qualify please give us time to reach out and schedule you.
Can I tell my family about the study?
We are not able to disclose the details of the study to your family because everyone’s participation will be unique and different. In addition, some studies require that you keep details of the study confidential.

Join Our Referral Program

How does the referral program work?
Our referral program offers everyone an opportunity to earn by referring participants to our user study. Here's how it works:

Apply and Get Your Code: When you apply through our application form, you'll receive a unique referral code (e.g. john12), generated specifically for you.

Refer and Earn: Share your referral code with potential participants. For each person you refer who fully participates in the study at our physical location, you can earn between $10 to $30, depending on the study's location.

Track Successful Referrals: A successful referral is when someone you referred comes to our location and fully participates in the study using your unique referral code.

Receive Payment for Successful Referrals: We will pay you for each individual you successfully referred after the completion of the study. Payments will be made through the platform you used to join our referral program.
What are the requirements for my referrals to be valid?
To ensure your referral is valid:

1. The referred individual must come to our specified location.

2. They need to participate fully in the user study.

3. Your unique referral code must be used by them during their participation.

Note: Referrals are considered invalid if these conditions are not met. No compensation will be provided for invalid referrals.
When and how will I receive my referral earnings?
Rewards for your successful referrals will be credited after the study is complete. Depending on where the study is located, you can receive your payment via PayPal, a bank transfer, or a voucher. Remember, the participants you refer must fully meet our referral requirements to qualify for these rewards.

Start referring today and earn rewards by contributing to the growth of our user study community!
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